HostXNow primarily serves the needs of other businesses. 98% of our customers are other businesses. As such, quality of service is paramount to us as it is to you.
To ensure we maintain a high quality of service, we have processes that continuously evaluate the quality of the service we provide. Some of the things we perform are:
- Automatic Quality Assurance intervention for tickets with a lot of responses
- Pro-active follow-ups with customers expressing concern
- Dedicated Quality Assurance managers
- Escalation procedures
- Ticket feedback forms
In addition, we strive to achieve a 100% satisfaction rate with our customers. To achieve that, we rely on customers reporting things we do good and not so good. If you liked how something was done, let us know so we can keep doing it. If something wasn’t done to your satisfaction, then let us know how you would have liked it to be done or handled.
The feedback we receive is acted upon swiftly. We will ensure you see the situation improve and meet your expectations.