Acceptable Usage Policy

ACCEPTABLE USAGE POLICY

Your use of our services indicates that you accept and agree to comply with this Acceptable Use Policy, which is incorporated into our General Terms and Conditions. You must adhere to both the spirit and letter of this policy.

Unless defined otherwise here, terms used in this policy have the same meaning as those in our General Terms and Conditions.

Prohibited Uses

You may use our site and services only for lawful purposes. You agree not to use our site or services for any of the following activities:

• In violation of any applicable local, national, or international laws or regulations.
• To engage in any unlawful or fraudulent activity, or for any unlawful or fraudulent purpose.
• To harm or attempt to harm minors in any way.
• To send unsolicited or unauthorized advertising or promotional materials (spam).
• To knowingly transmit harmful software, such as viruses, Trojan horses, or other malicious code.

You must not upload, download, use, or distribute any content that:

• Is defamatory, obscene, offensive, hateful, or inflammatory.
• Promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringes intellectual property rights, including copyright or trademarks.
• Deceives, misleads, or breaches legal obligations owed to third parties.
• Promotes illegal activity or causes harassment, invasion of privacy, or undue anxiety to others.
• Contains any content used to impersonate another person or misrepresent your identity or affiliation.

You further agree not to:

• Access, interfere with, damage, or disrupt our site, equipment, networks, or services.
• Test or attempt to breach the security of our services without explicit written consent.

Resource Usage

Our hosting services are intended for hosting personal, small business, and organizational websites. Unlimited bandwidth and websites are offered, but must be used in accordance with this policy and our General Terms and Conditions.

• Limits for Linux-hosted plans: Linux-hosted plans are subject to specific usage limits, including restrictions on CPU, RAM, inodes, connections, disk I/O, and MySQL connections, as outlined in the plan details. Exceeding these limits may lead to a slowdown in performance or service interruptions. If needed, additional resources can be acquired for an extra fee to maintain optimal performance.
• WordPress Hosting: WordPress-specific plans are optimised for WordPress sites only. Hosting non-WordPress sites on these plans may result in warnings or required plan changes.

In cases where resource usage threatens system stability, you may be required to upgrade to a VPS or dedicated server.

Website Content

The web hosting space is for serving website content only, and it must not be used for:

• Illegal software or pirated content (warez).
• Unauthorized music or movie downloads.
• Pornographic material.
• Image hosting for anonymous users.
• Commercial banner advertising or file dumps.
• High-demand streaming services or backups of external systems.
• Any activity that degrades server performance.

Email Services

Email services are included with web and reseller hosting, with a limit of 300 emails per hour per domain. Higher limits can be arranged for an additional fee.

Mass Mailing: Not allowed on shared hosting. If mass mail affects server performance, penalties and suspensions may be enforced.

Databases

Database usage that affects server performance may result in suspension. Customers must monitor their database usage and adhere to limits, which include 1,000 tables per database and a storage cap of 1GB. Failure to resolve excessive usage may result in additional fees or service suspension.

Proxy Services

Use of proxy services to access our site or services is strictly prohibited. Accounts using proxy services may be terminated without notice.

Cryptocurrency-Related Activities

Our servers do not support any cryptocurrency-related content or services, including mining, transactions, or advisory services. These activities can cause excessive resource usage and security risks.

Personal Conduct

We aim to treat our customers with respect and professionalism and expect the same in return. Abusive behavior, including the use of capitalized text (interpreted as shouting) or offensive language, will not be tolerated. In such cases, we reserve the right to terminate communication or suspend services.

Suspension and Termination

We reserve the right to determine if a breach of this policy has occurred. Actions we may take include:

• Legal proceedings and recovery of costs incurred from your breach.
• Further legal action.
• Reporting violations to law enforcement.

We are not liable for actions taken in response to policy breaches.

Complaints Procedure

If you have a complaint, please email [email protected] with full details, including any relevant communication, ticket numbers, and timelines. A manager will review your complaint and work to resolve the issue. In cases where resolution is not possible, we may give notice to end services.

Changes to This Policy

We may update this policy at any time by amending this page. You are responsible for checking periodically for any updates, as they are legally binding.