Submitting an Emergency Ticket

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All tickets are handled with the same priority. Prefixing your ticket subject with “URGENT” will not mean it will be handled with any urgency. All tickets, by default, are set to “Medium” priority and work on a queue-based system, with the unanswered ticket being the longest receiving priority. Responding to the ticket will reset the due time and hence push it to the back of the ticket queue – it is advised you don’t bump tickets as it will simply push them to the back of the queue

All our systems are properly monitored, and often more than 1 staff member will read your initial ticket. If we believe there is an urgency, we will prioritise the ticket regardless.

Because technical support tickets are typically answered within 30 minutes, any issue, regardless if it is urgent or not, is handled promptly.

If you believe your issue is urgent, please call Live Chat to let us know the urgency for immediate assistance.

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  Tag Cloud

access account account activation time account migration account sharing add addon domains address book admin adult content affiliate affiliates alias aliases api token appearance apple mac apple mac mail automated automatic updates autoresponder backup backup system backups bell style billing blesta blocked ip blocked ip address blocks branding cancel cancel service categories change change email password change password in whm character chargebacks clean up client area clients cloudlinux command line company compose configure configure backups configure email connection contact contact HostXNow contacts content filtering control panel control panel demo conversations copy cpanel demo cPanel price cPanel pricing cpanel services cpanel vs whm create create appointments create email folder create hosting package create invoice create new account create package create service create tasks cronjob custom custom email ports custom php custom php htaccess custom php version custom plan custom plans customise delete delete email account delete email folders delete package disable demo disk i/o disk io display display preferences dns zones domain registration download backup download speed test dreammail drupal due edit edit email template edit package email email account email settings email signature enable demo eu vat exit exports favourite favourite folder feature manager feeds file filtering filters folders forwarding FTP FTPS gateways getting gmail google header help how do I pay how to order how to pay htaccess imap import import data IncrediMail index order information inode inodes install install script install WordPress invocing invoices iops iPad iPhone JetBackup labels limit bandiwidth usage litespeed litespeed web server live chat load localisation login login to blesta login to client area login to whm lscache lsws lve lve limits mail mail account mail troubleshooter mailchannels maintain maintenance manage manage address book manage users management mark menu menus message messages migrate account migrate wordpress modify modify suspended account modules multiple identities MX entires nameserver nameservers navigate WHM network status new notices notification object cache open apple mac mail open email message open putty Opera Mail operating system options os outlook 2016 packages pages park a domain password paste payment Pegasus Mail personal personal information php limits php version plugin updates plugins pop pop email account ports preferences profile putty read read saved rss feeds redis redis cache redis object cache refund register domain reply reports request a refund resource limits restore cpanel backup account roundcube rss rss feeds rule rules save save a draft message search search messages send server status service session sessions set up cron job set up payment accounts setting up settings setup setup remote access key setup time SFTP signatures site site uptime skeleton directory smartermail spam speed test squirrelmail ssh ssl staff start start putty stories subdomains subscribe suspend account tasks tax templates terminate cpanel account termniate account theme updates themes thunderbird toolkit uk vat unblock ip unblock ip address unsuspend account upate email password update update quota upgrade uptime user vat view website uptime window windows live mail woocommerce wordpress wordpress toolkit wordpress updates write email message Yahoo

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket
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