Sales FAQ

Sales FAQ

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Are you a Reseller?

No, we are not resellers. We lease all our servers directly from the data centre and have full...

Are your servers Unix / Linux, or Windows NT?

All our servers run on CloudLinux/CentOS/AlmaLinux 7 or 8, which is identical to Red Hat...

Can I get a static or dedicated IP address?

You can apply for a dedicated IP for our VPS Hosting services by contacting our billing...

Can I host friends and family?

Yes, you can host sites for your friends on your Shared Web Hosting account, as long as you are...

Can I host my videos here?

Yes. You can host videos using popular scripts such as Dolphin, ClipBucket etc. We support the...

Can I pay monthly?

Yes, you may pay Monthly, Quarterly, Semi-Annually, Annually, Bi-Annually or Tri-Annually. Up to...

Can I view your server uptime stats?

Yes, you may. All our server uptime stats are located here.

Can you install a script on my account?

Most scripts can be automatically installed for FREE with Softaculous/WordPress Toolkit which are...

Do you allow Adult Content?

We allow websites with legal adult content only.We do not allow pornographic or sexually explicit...

Do you charge VAT?

What is VAT?VAT (Value Added Tax) is a tax on consumption within the EU. Our prices are...

Do you offer Live Chat?

You can reach us via Live Chat for any Sales questions you may have between 8 am – 2 am [UK...

Do you offer an affiliate program?

Yes, we do! Please click here to signup.

Do you provide Custom Plans?

If you require a custom plan, please contact us first. Please let us know how much Diskspace,...

Domain Registration with HostXNow

We can handle domain registrations for you here. However, you are always welcome to use other...

How can I restore my account backup from my old host?

If you have a backup of your account that has been generated by cPanel, we can restore it for...

How can I test your connection?

For any information regarding ping/traceroute or download speed test files, please contact us,...

How do I add more space and bandwidth beyond your largest package?

If you need more space and bandwidth (we included unlimited bandwidth on all services) than we...

How do I log in to Client Area and cPanel?

Your web hosting login information should have been emailed to you. If you haven’t received the...

How long does it take to set up my account?

All services are set up in 1-2 hours (usually within 10 minutes).

How many staff (employees) do you have working for you?

We are a reputable British Web Hosting business based in Birmingham, United Kingdom, with...

How much does HostXNow charge for cPanel Cloud (aka VPS) and Metal (aka Dedicated) licenses?

For detailed information, please check...

How to contact HostXNow?

To submit a support ticket, please click on the Client Area link in our navigation bar and then...

How to unblock my IP?

We now use Imunify360. You should not be blocked due to the technology that Imunify360 uses, but...

JetBackup – What is JetBackup and how can I use it?

JetBackup is the most popular backup software used to back up cPanel servers because it is more...

Ordering

To order a service, visit https://hostxnow.com/storeFollow the instructions and check out your...

What are nameservers?

A Domain’s Nameserver tells the domain where to point to. If you purchased a hosting plan from...

What are your CloudLinux resource LVE limits?

You may check What are your CloudLinux resource LVE limits?.

What control panel do you use and do you have a demo?

The control panel we use is called Cpanel. A demo of Cpanel can be found here.

What services do you provide with cPanel?

We provide many services with cPanel that will help you get your website started much easier, and...

Will you transfer my accounts?

Suppose you are using the cPanel control panel on your old hosting account. In that case, we can...