HostXNow billing department automatically sends an invoice 14 days before it is due. This gives the client ample time to look, respond, and act upon the invoice. It is optional to pay the invoice but note that unpaid invoices will result in the suspension of services.
We may also manually generate invoices upon request from a client if he/she wants to add funds. We cannot do it manually OR if a previous hosting account has been suspended and the client wants to come back to us without having to make a brand new order.
If you have any further questions, please get in touch with our billing department and ask for assistance.