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Our Guarantee Explained

Quite simply, if you are unhappy with our web hosting services within the first 30 days you may cancel at any time and we will refund in full the price of your hosting, less any domain registration charges.

Should you continue your web hosting beyond 30 days you will continue to be subject to our terms and conditions.

The guarantee does not extend to domain registration fees or supplemental service fees, for example, an extra service such as an additional database or one-off items such as an SSL certificate.

The guarantee does not apply to dedicated servers, email-only services, hosted Microsoft Exchange, Office 365 or VPS / Cloud servers which may be used for short-term projects and so are open to abuse.

The guarantee will not be extended to customers who have previously claimed under the guarantee as they will be deemed to have been given the opportunity to have sampled our services already.

The guarantee covers the standard ‘Web Hosting’ prices excluding domain name registrations. If a domain name was included in your hosting, we will continue to provide full DNS services and functionality for the registration period or transfer the domain if requested.

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