Open a ticket with the General Queries department. Please provide all details we ask for. Missing/incomplete information can and usually does delay your migration. We need to know the details from your current cPanel hosting providers, such as cPanel/WHM usernames, cPanel passwords, Server IPs, and Domains.
If you have a migration strategy outlined, please include the steps for us to take in the migration ticket. The engineer performing your migration may not have access to it.
Rush Service (Reseller Hosting Only)
If you are in a rush, then we require some intervention on your part to speed things up. A rush migration means we can begin restoring files within 60 minutes of the ticket being opened.
To get the rush migration service (no extra charge), follow this process:
Generate a remote backup of each account. Use the FTP details of your newly created reseller account at HostXNow as the destination for the remote FTP backups.
Once all accounts have been uploaded, open a ticket with technical support requesting the files be restored, providing them with the path to the accounts.
We will then go ahead and restore the accounts typically within 60 minutes.
After the restore, check the accounts to ensure everything has been restored successfully.